Why are some organizations and businesses more successful than others? Why do some customer service organizations have fewer complaints and more repeat and referral business than others? It is because customized service breaks all of the barriers of dissatisfied customers. This will be a humorous and informative presentation by a nationally-known management consultant, professional keynote speaker, trainer and program implementation specialist who will unlock the secrets of the type of enthusiastic and courteous customized service that, if effectively utilized, will result in ongoing, repeat and referral business from satisfied and appreciative customers.

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