Changing economic times have caused many organizations to
rethink the way they manage, motivate, lead, inspire and
hold people accountable for performance at work. But some
employees, particularly those with tenure, develop a sense
of entitlement and believe that they deserve what they get
and more, because it's owed to them. Entitled employees do
not feel obligated to perform to their maximum potential,
are more difficult to work with, frequently resist change
and are less likely to respect their leaders. They may also
cause considerable problems for those employees who are doing
their jobs effectively each day without complaining.
This high-level, energetic and content-driven session will
address how attitudes positively and negatively affect team
performance, morale, customer/client service, quality of
work, personal accountability and leadership's ability to
get things done.
Learning objectives:
- Describe how employees exhibit their feelings of
entitlement
- Specify strategies and tactics to handle the entitlement
attitude
- Summarize how to shift both leaders and employees
from blame and excuses to personal accountability
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