Staff shortages, customer expectations, employment issues, workplace threats, technology challenges, regulatory compliance and multi-generation employee conflicts can take their toll on a sometimes overworked workforce . As a result, any organizations have decided to implement a positive and consistent workplace culture through their mission, vision, values, goals and strategic objectives. Unfortunately, the reality is that organizational culture doesn't always translate into a matching employee climate at the first line supervisor and employee level. In this highly engaging, informative and fun-filled session, Bruce S. Wilkinson, CSP will demonstrate effective techniques and implementation strategies for how to both develop and implement a first line leadership and employee accountability climate of trust, respect, integrity, teamwork, communication, inclusiveness, customer service, championing change and personal responsibility.

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